Return Policy
We want you to be completely satisfied with your purchase from Ted Kangaroo Brand. If you are not happy with your order, please review our return policy below:
Eligibility for Returns:
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Items must be returned within 30 days of delivery.
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Products must be unused, in their original packaging, and in resellable condition.
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A receipt or proof of purchase is required.
Non-Returnable Items:
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Items that have been used, damaged, or modified after delivery.
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Clearance or final sale items.
Return Process:
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Contact our customer support team at service@tedkangaroobrand.com with your order details.
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We will provide you with a return authorization and instructions.
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Ship the item back to us using a trackable shipping service.
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Once we receive the return, we will process your refund or replacement.
Refunds:
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Refunds will be processed within 5-7 business days after we receive and inspect the item.
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Shipping fees are non-refundable unless the return is due to a product defect or error on our part.
